DHL — Airwaybill number [protected]

Its a shame that DHL could not able to clear my package which was from UK for more than a month. Even though i submitted all my KYC documents still they are in the stage of clearance. They even amended my bill and wanted me to pay 1000rs, Keeping my package without clearing i only have to put a penalty on them, still i agreed, as I need my laptop from UK sent by my head office to start my work.

Because of this I couldn't able to start my work for almost a month and missed lots of training class given by my office. After a good 48 days now again they demanding for more documents like BRC copy and Invoice which clearly says that they doesn't know the system & unfit for logistics business.

There was no proper response as well from the team, they are simply useless as they doenst know what they are saying. I heard from them that with 48hrs you package will be cleared for almost a month. Please help me on this.