DHL — Delay in receiving medicines Cargo SEVERE PATIENT

I have ordered my medicines from abroad for complex bacterial treatment. It is in Delhi since 16 Dec send DHL has not yet given to me

Their coordination, clearance, customer information is very poor. I have given them all details, paper work more than 1 week.

I paid Rs 20, 000 for this delivery. So far no one from DHL giving clear answer.

Please help