DHL — DHL Waybill no [protected]

DHL — DHL Waybill no [protected]

N navz_joshi00 Apr 8, 2022 Apr 15, 2022 This thread was updated on Apr 15, 2022

This is about the consignment that I was supposed to receive on 04-April-2022 The consignment arrived at the Bangalore facility on 31-March-2022 - since then, I have been following up every now and then about the parcel The customer service, and the customs rep do not give proper response - even if the required documents or info was provided, the pace at which communication happens is too slow - a snail would be quicker than the responses I get The icing on the cake is that the website (https://mydhl.express.dhl/in/en/tracking.html#/results?id=XXXX) comments are ridiculous - as a receiver you do not know what is happening - at any given point of time, the only thing written is Clearance Event - how can I know what exactly is the status? Also, the communication and responding back is poor Was this information helpful? No (0) Yes (1)
DHL Express India customer support has been notified about the posted complaint. Apr 08, 2022 Updated by navz_joshi00 This is the worst service I have ever seen - for the past 2 days, I have been sending them the invoice and letter for clarification (as was requested by them) still they are not budging As a consumer/receiver, we have little knowledge on what kind of invoice they require - if they have any specifics, they should reach out to the receiver Pretty obnoxious, and atrocious service If this does not clear today, and the item is not released, I would better let them have the product, and buy a new product - they can use it Do not want to strain my brain on such a pathetic lot of people
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