DHL Express India — Asking to appoint own dhl to clear the custom

Address:

Mumbai

Awb [protected]. My shipment is from Maldives to India. And now it's stuck in mumbai. And it's been more than one month. And stil dhl has not delivered my shipment and now they are asking me to appoint my own dhl to get my shipment cleared at my own cost. I have paid them 45000 inr for shipping charges. And now they are telling me that if I dnt appoint cha than they will discard my items. They are not even ready to sent my shipment back to Maldives.