DHL Express India — awb no: [protected]

Address:

Hyderabad, Andhra Pradesh

Hi,

It is to bring to your kind notice that there is a shipment coming from usa to india with awb no: [protected]

Ours is an sez unit and there are no customs duties and taxes.

We have given a pre-alert to dhl on 10.03.2020 at 10.53 am by email informing that the shipment is meant for courier mode clearance without customs duties.
We were supposed to create the boe and share with dhl.

Same also has been communicated by phone call to the customer care.

Yesterday i. E 11.03.2020 also i have called customer care three times and informed this is sez shipment clearance should be done without payment of duty.

They informed the shipment not yet landed in india after landing, we intimate accordingly, but now it showing clearance has been completed.

We have received an email that the shipment got cleared from customs and we need to pay the duty of rs.16, 377.23