DHL Express India — Bill of Entry incorrectly filed

Address:Mumbai

We imported a parcel from China. The supplier by mistake filed an incorrect invoice with DHL China. The Invoice included only the product price, but missed the courier cost.
DHL India filed the Bill of Entry with this incorrect amount.
Once we learnt of the mistake, we asked our chinese supplier to amend the invoice with courier cost included.
However, DHL Express India bluntly denied to amend the Bill of India. They can simply amend it using the article 149. However, they are denying to support.
Due to this, our IDPMS is open with incorrect amount. Please help push DHL to support and close this case
Was this information helpful?
No (0)
Yes (0)
DHL Express India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Thank you.
We have even agreed to whatever fees that DHL needs to solve this issue. However, they bluntly denied to solve it.
Hope this complaint will help us resolve it.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    DHL Express India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    466
    Pending
    0
    Resolved
    41
    DHL Express India Phone
    +91 22 6678 9000
    DHL Express India Address
    801 A, Silver Utopia, 8th Floor, Cardinal Gracias Road, Chakala, Andheri (East), Mumbai, Maharashtra, India - 400099
    View all DHL Express India contact information