Dear DHL Express,
I hope this email finds you well as such difficult times.
I am writing this email to my sheer disgust and agony. The initial conversation that we had about the charges of moving our stuff back to our residence in Pune from Delhi Lajpat Nagar 1, the quotation given by your esteemed company was around 17, 000/- INR. You never mentioned on the call that there would be other surcharges and the total bill would inflate almost triple the price which is around 43, 500/- . I would also like to highlight why wasn’t the bill given when then cargo was being packed, you could have professionally reminded us by saying that the cost may increase we would’ve cancelled your services then and there. What’s the fictitious cost of 4, 000/- INR o[censored]nloading the bike, 1000 for packing charges & 1500 for loading charges. All the items were already communicated while the quotation were given.
Now the representative is accusing me that I hadn't communicated to him in the start about the items. On what basis was the quotation shared then?
Do you think the way you have generated bill is even authentic. It is a normal human understanding that the times are difficult and we are already having a tough time financially hence we are moving back to our own respective city due to the pandemic. Instead of considering the situation you are taking advantage of it and trying to rip us off. Please try to resolve this issue as soon as possible because this is no way a professional organisation behaves. Everyone is trying to help each out and you are trying to scam us.
Also to point out, the insurance amount wasn't been communicated to us before the consignment was out in transit.
My only concern is that I wouldn't have mind making payment had the final value been communicated to me before hand.
It was a sheer carelessness from your representative despite having a constant follow up on understanding the the value to be paid.
Such a customer service isn't what was expected by such a brand name. Highly disappointed with the way entire work has been handled.
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