DHL Express India — customs duty on used items

Hi,

Our dhl shipment reached bangalore on 7th nov and it is pending for clearance till 13th nov. They have sent a mail to approve customs charges.

I have sent them multiple mails requesting for the reason as i see for the old used items there is no customs duty as per http://www.cbic.gov.in/resources//htdocs-cbec/customs/cs-act/formatted-htmls/bgg...⇄

Please refer the appendix section of the above link.

6. Transfer of residence.- (1) a person, who is engaged in a profession abroad, or is transferring his residence to india, shall, on return, be allowed clearance free of duty in addition to what he is allowed under rule 3 or, as the case may be, under rule 4, articles in his bonafide baggage to the extent mentioned in column (2) of the appendix below, subject to the conditions, if any, mentioned in the corresponding entry in column (3) of the said appendix.

Please note,
- i have stayed 2 and half years abroad
- i am returning back in first week of december
- appendix 3 wth all used items (Laptop) are allowed with free customs duty

They are not giving the reason explaining why duty is still applicable.

Need clarification in detail. I see that customer representative from dhl is not responding with proper reason hence i am totally dissatisfied with the customer service and raising this complaint. I have asked multiple times to provide link/customs guidelines for the amount i need to pay with proper justification. But of no use so far.

Thanks