DHL Express India — delay in shipment and additional charges

A shipment with dhl awb no.-[protected] was sent from us on 26th july, 2017 which arrived at 1, august, 2017 at new delhi customs where it was held and custom duty of 1, 54, 000 was demanded for the shipment as i wasn’t able to pay that much of custom duty which even wasn’t correct as per the rules, i declined and requested to return te shipment to origin but from then onwards, it took so long and at the end on 17, october, 2017. I was told that now i have to oay only 18567 as duty payment upfront to receive the shipment which i immediately did to the accounts of dhl express as i was told then, few days later i was told that i was misinformed and actual duty payment is of rs.63, 879 and then i was to cope up with the procedure to receive the shipment and i did and now, what i am being told is that refinement fee and penalty fee also add up which makes it to rs.1, 08, 879 to be payed to receive the shipment and i also haven’t receive the 18567 which i payed to dhl express. This all delay and everything wasn’t my fault and i clearly requested them to return the shipment to origin in the beginning but they didn’t and now various chargees are being levied on me. Please help me in return of the shipment to origin.
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DHL Express India customer support has been notified about the posted complaint.
 
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