DHL Express India — Dhl awb # [protected]

I have moved to india with my 2.5 year old daughter from australia after the untimely death of my husband. My shipment containing personal baggage arrived in india from australia on 08/12/2020 and it has been more than 2 weeks and they still haven't been able to deliver my shipment as promised (By end of day 11/12/2020). I have been constantly following up on email and via phone call. They have not left any stone unturned to harass a young widow to get her personal baggage. As requested by the dhl csa at delhi, i had submitted a transshipment request letter on 14/12/2020 to transfer my shipment from the new cargo terminal at delhi to the cargo terminal at igi. This was acknowledged and confirmed by the csa. Despite this correspondence, part of my shipment has been sent to mumbai and now they are not willing to get it back to delhi for baggage clearance.