This is regarding waybill [protected]. I'm receiving a gift, kids toy, and value is less than rs5000 and i have not made any payment for the product, the company is sending this product as compliment and its value is way less than that of permissible gift amount.
According to foreign trade act, the government has exempted customs for gift items received and this doesn't include the shipping charges borne by sender and it allows products worth up to rs10000 received as gift.
It is disappointing and very unfortunate that dhl is charging customs rs8015.97 which is more than the value of the shipment.
Moreover dhl is not sharing any basis for this excess customs and threatening me with additional warehouse charges if i do not make payment. There has been no response from customer care.
The customs charges are more than product value and dhl is showing unruly attitude towards customer and is black mailing me in paying the charges. This is totally disappointing even after dhl has charged a premium on shipping.
Complaint reference id: 61220655 Was this information helpful? | 
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