| Address: | DHL EXPRESS Plot no-66, Road no.13 MIDC, Andheri (East) Mumbai 400093. |
I sent a parcel to Mumbai through DHL to my parents from Syndey. DHL india contacted my mother and said that the package was in customs and could not be processed. When asked why they said it was because of a necklace (a $20 necklace) I had declared and put in the parcel.
I sent them the invoice for the same and they proceeded to say that the only way the package could be processed was by changing the parcel from COURIER to CARGO.
They told us we had to appoint a CHA to clear this parcel.
Upon repeated insistence to switch the parcel from COURIER to CARGO we finally did this then they instructed us to find and appoint a CHA. During this process they said the only fee we would have to pay was rs. 3717.
After writing the letter and putting the CHA in touch with DHL, they send us a quote of Rs 20000.
I asked why would we pay that amount for a package that was worth rs. 4500. They insisted that was the only way.
I called the CHA to find out what was going on and after repeated insistence, she gave the phone to her boss who said that, in truth he had to pay the customs officers underhand to get the parcel out. I asked why DHL india would put us through this process saying it was all official. He said that's just the way it is. I have since fired the CHA agent and gotten a refund.
I have emailed DHL india asking for a full refund for the cost of sending the package on account of providing illegal and inappropriate information.
I believe these individuals are personally responsible for the above mentioned misdeeds: Mr. Suresh Kumar, Mr Nikhil Bhikule and now Mr Naresh Rajput.
They are in all the emails attached.
I understand the duties and responsibilities of Customs officers but I do not believe these individuals had any intent of taking me through the official customs process.
They were out to make money.
I would appreciate assistance in this matter, I am not so much concerned about the parcel as I am at the gross misconduct of the above mentioned individuals and DHL india. I paid for services of delivery of goods, I followed guidelines as instructed by DHL Australia when sending the goods. As the worth of the necklace was only AU$20 ( rs. 4500 approx), DHL Australia advised it was not in breach of any customs regulations and as an alloy metal it is not considered a precious metal.
Please help in bringing these individuals to justice
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