DHL Express India — False information was provided by the KYC team and some random amount was charged without any explanation.

Address:

Uttar Pradesh

This is regarding AWB# [protected]

"The Disbursement Fee is levied as Rs. 550 or 2.5% of duty whichever is higher. " - DHL India

But I have been charged 749.1265 Rs as "Disbursement FEE" and when I asked why it is 749.1265 Rs and not ' 550 Rs ' or 2.5 % of duty as in my case 550 Rs will be higher, then they stop replying to emails.

Also, the invoice sent by DHL India did not show any custom fee and the only fee mentioned is "Bonded Storage" which also is the DHL India Kyc team fault as they keep asking for 'AD Code from Icegate' for importing of sample product in India and keep telling me that it is compulsory but when I asked to send me the documents stating the same, they agreed to take 'Bank AD Code' also and this whole process took 10-15 days as DHL India Kyc team keep repeating the same lies and disconnected my call multiple time. Also, note that I have not received that supporting document yet.

I have mailed my concern to the following but haven't heard from them:

Muzammil.[protected]@dhl.com
ravi.[protected]@dhl.com
ashish.[protected]@dhl.com
Knu.[protected]@dhl.com
Juliana.[protected]@dhl.com

and called multiple times at DHL India customer care but the same.