DHL Express India — huge delay/fake promises/unquantified staffs/poor service/

On 19-3-18 parcel no. [protected] sent to me through dhl express, tanjavur. A female staff promised to deliver on 21-3-18 and she charged me too high for express service 3400. Where as other courier service offers half of this amount.

By tracking, until now the parcel in india. When i call the staff she is telling not to believe on tracking system. Some times it will not work. And told document on the way for past 2 days.
Such a worst service. Waste of money. They should refund if can’t keep up the promise.