DHL Express India — import shipment from turkey by dhl india... they do not listen

I need your help as in india dhl not listening to me even i have written to country head also
I have one packet of samples arrived from turkey with airway bill number [protected]
On 30th. May 2020 this packet was cleared from customs
But from them i contacting dhl by emails / tollfree numbers, no body is listening to me and only getting repose that we are in touch with our ground team
I know that covid is a problem but not a such problem that even after 2 weeks dhl – india have no answer
My one sea shipment is ready and just we have do some productions as per these samples, otherwise if we fails in such case we have to face the penalties that can goes to usd 22000.00