DHL Express India — individual's order

Address:New Delhi, Delhi, 110049

I have submitted my kyc documents online on dhl. Documents include - adhaar card and my employee id. Since i'm currently doing an internship in new delhi so i gave my office address as the address for the delivery of the product so that i can be available to collect it. Why the hell it has rejected my documents? It says need something on letter head, why should i write it on letter head when the product is on my name.
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