DHL Express India — Issue regarding Shipment [protected]

I had been sent a courier from Taylor & Francis USA 2 weeks back but as yet I have not yet received the same. The issue was that there was a small anomaly with the spelling in my AAdhar card and I had sent a declaration form in your website link provided for the same. But even after multiple submissions, my application got rejected and I am now really fed up with your tiresome process. What needs to be done for receiving the courier? else you can return back to the sender itself and I will ask them to send by another courier. I have not faced such an issue previously, the customer support is very poor and not helping me. I am an aged man 80 plus and do not wish to go for any legal proceedings. Please do the needful at the earliest.