DHL Express India — Misguidance by DHL CLEARANCE SUPPORT AGENTS causing delay of my shipment

I was asked by DHL to provide a corrected invoice last week as there was a query raised by customs clearance in India that the package included a letter which was not declared as part of invoice.

At the time of providing the corrected invoice I specially told the DHL clearance support agent that only one of the item had a value of $20. The other two items were just documents/letters hich has no purchase value.

But the clearance agent in India asked me to match the value that was originally in the invoice in order to avoid any further queries from customs.. so I followed the instructions and did the same.

Now you tell me if the customs ask for the proof of purchase of goods how will I justify the value of the document which is listed as $20? Documents don't have a value.

Also at the time of providing the corrected invoice I was not told there will be a penalty..

Now how is DHL going to help resolve this issue? Because again the customs will come back and ask for proof of value where $20 was listed for document in the corrected invoice which is actually not having a value.. this will cause further delay???

I need my shipment to be delivered without any further delay..

The customer support agents of DHL have misguided me causing me this situation of delay...

It was DHL agent at the time of shipment mentioned there is no value of documents and letters and so it is not required to be declared and now the same document customs is asking to be declared after physical scanning and when there was an option to provide the corrected info last week in the invoice... again the DHL clearance support agent misguided me to match what was in the original invoice... I could have provided the corrected invoice with one item value of $20 and the other two items being document and letter with zero value.

I don't want to keep on paying penalty due to misguidance by DHL CLEARANCE SUPPORT AGENTS. So please look into my issue and resolve as soon as possible as I have waited over 18 days for my shipment.