DHL Express India — My cargo is held in Bangalore DHL customs

Mar 14, 2022

Updated by susanjerry The final destination of my cargo is Cochin and I paid the full fees. It was told to me that I need to pay the customs for the LED TV only in Cochin airport. It was not informed to me about the TV clearance procedure or the storage fees. I asked why they are holding my remaining cargo earlier, it was told to me that, they can’t clear partial cargo. Now they say, they will not give the TV and they are charging huge storage fees and customs for my used household items like toaster, kettle etc. Different staff say different duty fees, they themselves not sure what they are doing. The delay is not my fault and they are charging me for their mistake . I have the purchase receipt for my old TV. Every time they will ask for revised invoice and cause delay, at the end nothing will happen. One staff say I should pay 73% duty, another say I should pay 77. 14% duty for my remaining item. I thought DHL was a reputed company but now I understand it’s all fraud especially DHL Bangalore customs. I sincerely advise not to use DHL express cargo to everyone. Let my experience at least a warning for others. If you want to deliver your item on time without any issue better choose some other company. Otherwise you will waste your time, money and cargo.

Mar 17, 2022

Updated by susanjerry My cargo is held by Bangalore customs clearance department and DHL will not go and clear my cargo. DHL is a licensed company but they are not doing because they are the second party in this service. I used excess baggage cargo services to sent my cargo to India but they handed it over to DHL when it reached India, but they won’t go and clear it from the airport. They have the license to clear my LED TV also but they are not doing that. The customs in Bangalore and DHL express in Bangalore is not doing their job and imposing huge tax and storage fees on me. So if you are sending any cargo international make sure it’s not handled by DHL in India instead use blue dart or other option. They have much smooth process. I request DHL express in Bangalore to clear my cargo at the earliest.