DHL Express India — My life saving drugs awb no [protected]

I am disabled and a senior citizen who is an expat alone. I need my drugs paid to get them sent 4days bit has still not arrived. Your customs clearance personal r people who cannot under stand simple english and think they r gods with no empathy/sympathy nor are they helpful. I pay dhl to do all paperwork etc. Where is it say that an expat who is disabled/vulnerable has to fill customs documents when all details have come to u in an email sent by ur uk office on 14th/15th ur time before the package even reached india. Or do any o[censored]ll do not under stand the meaning of the word disabled do ull think this is a game that is what ur customs clearance team thinks it is a matter of my life it is now in ur hands to let me live or die without my drugs????
i would like a reply to the above matter asap