DHL Express India — No response of Shipment and Worst customer handling

Address:

chennai

We had Shipment AWB [protected] which is china to India landed on 1st of July 22 in Bangalore Airport, After submitting all required documents they put shipment on Hold and no update from DHL for Hold . After calling customer care several time they said it's under custom officer approval and it continues for still 17th July 22, By 18th they said it's under amendment process and they didn't said reason for amendment .it continuous for 4 days that it's under amendment process . After 4 days again they started saying waiting for custom officer approval while reaching DHL customer care. DHL not revealing what's the exact issue and not updating what they are doing to release the shipment, I tried several times writing emails to DHL clearance agent, calling customer care but no use

And Still the issue continuous for last 25days