DHL Express India — Non delivery of my parcel and refund of my amount with compensatory cost-Way bill No [protected] dated 28/1/2021.

Address:

KALLUVALAYATHIL PUTHEN VEEDU, THAZHAKARA P.O, MAVELIKARA, ALLAPUZHA, KERALA, INDIA- 690102, Mob 91 9048404969.

Sir,

On 28/1/2021 I had sent a document with Way bill No [protected] by paying an amount of Rs.4544.00 to my client Thomas John, 1202 Mazetti Road, Stroudsburg, P.A, 18360, U.S.A, It is with great grief that the document didn’t reached my client till now and the response from your staff is very pathetic.

On 5/2/2021, I understood from my client that the document was delivered to a different town to a different person. My client communicated to me that DHL send a text message on 5/2/2021 stating that the package was dropped, when he looked outside, he didn’t find it. Then he went to the tracking site and they have a picture where they dropped off and it was a different town Snyderville. Immediately he called the customer service and notified them the mistake. They informed him, in order to retrieve the package a complaint has to come from the sender,

This message was communicated to me on 5/2/2021, immediately on the same day I called DHL Customer care No [protected] at 11-21 A, M (6 min 15 seconds) and registered my complaint and on the same day (5/2/2021)visited “your track & trace inquiry “ site and registered a complaint and received an auto response mail. On 5/2/2021 I visited the DHL office, Mavelikara were the document was sent and informed all the details and they assured that they will take appropriate steps and inform me.

To my utter disappointment no one above mentioned called or emailed me regarding the status. The documents were a P.A and some sale deed to file an injunction suit here and it was very important to me as a lawyer and the time of limitation to file the suit was running. On 9/10/2021, I again called [protected] (5 min -59 sec) they were not in a position to give a proper answer.

Without any options left on 12.2.2021 (way bill No.[protected]) I prepared a new Power of attorney and forced to send to my client again which includes a lot of efforts and money

So, you are liable to reimburse the cost inquired with compensatory cost for the mental agony and irreparable loss inquired immediately, otherwise I will be forced to take appropriate legal action against you.

--
Adv. Jacob Samuel.BA, LLB.
Kerala