DHL Express India — Non receipt of parcel

I have not received my parcel from Kuwait with airway no [protected] which has been lying in Bangalore for last 10 days. I have submitted my kyc form comprising my Aadhar card which has been accepted. I am a naval officer residing in government accomodation in vishakapatnam. As my present adress is different from the permanent adress I have uploded the allotment letter of present adress as 54 Naval Park which on the allotment letter is given as 54 NP which is short form of Naval Park. Pse resolve this issue. The item is a medical item urgently required for my ailing mother