DHL Express India — Not clear your shipment from custom mumbai

Address:

Swarada Ghone Clearance Support Agent. DHL Express Plot no-66, Road -13, MIDC, Andheri (E) Mumbai – 400 093.

Dear sir,
DHL Shipment AWB no: [protected]

with the reference form above shipment AWB number we booked shipment at DHL Poland, Warsaw on 19-oct-2020, my relative from Poland Warsaw Mr.Krzysztof Galoss, mob num-+[protected], he sent us gift product like Toy, mattress, Sope, phone .etc.

1)As we attached all document invoice, shipment document.
then on 27 oct -20, from DHL email to us for invoice they want so per their requirement we sent them invoice 29-Oct-20.

2) After this on 2 Nov -20 From DHL Express email to us us inside the package electronic toy Drone restricted in customs they can not
clear in courier.

3)DHL representative at poland ask for while shipping the parcel from poland to india, as well removed few items too while cross checking / verifying items like (sanitizer, and perfume )from DHL representative at poland branch which is prohibited to courier and now the consignment /parcel is reached at Bombay custom and they are saying that “ I have to appoint CHA for custom clearance’’ as there is a clearance issue arising due to clearance of one of the electrical toy !!

4) If it is prohibited then the same has to be informed to us at Poland itself from DHL team, we are normal consumer we don't have any information about restricted product, its not for any sale this is gift purpose and we don't have idea about CHA agent and all

5) Many time we have call and request to at DHL Express regarding same, but they not proper assist and just give same answered appoint CHA, ..! We're just ordinary people so we don't know the customs clearance (CHA) and we don't have any business.

6) DHL teams responsibility to clear the consignment and drop the same at our doorstep.. because we charged at DHL Poland PLN 4129 ( RS.80575.29) with insurance, the fault DHL Poland they not inform to us If DHL poland had informed my relatives at the time of booking, we would not have sent electronic toy.

7) Now because of this mistake our 2 boxes are not clearing We told them to talk in All Poland but Mumbai DHL executive Ms Swarada Ghone Clearance Support Agent. is not ready for that and she sends us a notice that you will have extra charge for this if we are not appoint CHA .

8) They threatens me that if we are late, we will be charged more for this, else shipment will abandon in customs. if we not appoint our own CHA to clear in cargo.

9) Now what should we do in such a situation, Poland DHL also not responding to us proper, If such a well-known company (DHL )does such a thing to a customer, it will happen to the common man who has no knowledge of customs clearances.

please do the needful in this sir

we have attached all the document which we received from DHL.

Thanks,
Hitesh patel
+91-[protected]
Nupur patel (DOF Hitesh patel )
+91-[protected]