DHL Express India — package delayed and no response from customer care..

DrSunny Rajput

from Bengaluru, Karnataka

Address:

Sparsh anti aging clinic, Bangalore, Karnataka, 560047

AWB : [protected]
CONTACT : [protected]
My shipement came frm honkong china to bangalore india just within 2 days itself by clearance with hongkong goverment and from past 8 days its with dhl india.. still no response.. each day they keep changing fake status on online tracking website which have no relation with current status of my shipemnt.. i started to call customer care frm the date when its shipped from its origin.. and no proper response got from dhl.. after once its reached i submited documents and after second day they asked technical writeup which too i sent it after that too 8 dayd overed.. no response and each time they says they will talk with concern department. And saying to wait 24 to 48 hours and even after 48 hours still same answer. Today is 8th day and DHL i not able to call from my resgiterd no. As they blocked me and now i calling from 3 days from my other no. That easily connects. Such a worst service i got from DHL.. even last time i got my package from local shipper and that was faster then that and i thought to try DHL and its became horrible experince ever i faced in custom clerance issue.. i[censored] guys not have enough staff please dnt waste our time by just keep fake promiss and status.. even your dhl staff not have any idea about it..its really disgusting to ask u guys again and again about its status.. and on mail to no reply from your concern department.. and even if documents not enough they not even informing me i am calling then they tells me this need that need.. if my shipemnt wont get clear in 2 days more or till monday definatllyy.. i will file case .. just to get machine on time i paid amount to DHL so it should nt delay.. my machine openng was on 2nd.. and for that my parents came to bangalore and going back too now on 3rd and still u guys not have proper answer

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DHL Express India customer support has been notified about the posted complaint.

Jan 03, 2020

Updated by DrSunny Rajput Today again i called morning at 11 am and i got answer is.. sir just last step is left so till today evening it will be cleard and i asked then in tracking site it shows shipemnt on hold then they said no sir its in final stage scanning.. i said fine will wait till today evening.. and at evening 6 pm when i called i got answer is sir its in custom clearance process wait 24 to 48 hours of time.. and same answer just 3 days back i heard and again today same answer such a irritsting and worst service.. atleast please exact time and date give whenvr i call says 24 to 48 hours and again after 48 hours same answer.. is it the service DHL provides??

Jan 09, 2020

Updated by DrSunny Rajput Its 9th January.. today 14 days overed my shipemnt reached to india.. and after lots of follow up again they said 3 days back that they need payment proof and letter to deputy that too I did and after that again today is 3rd day.. and still shipemnt clearance yet not done from DHL...on 26th they said kyc I did same day.. 27th they said technical writeup I did same day.. and after that 7 days continues follow up I did no response same status on tracking site as clearance event.. again on 6th they said customs asking transaction details and with that said to give write up letter to deputy commissioner I did it.. and still today when I asked they said it's still not proceesd for customs today too..before too I got my shipments from diffrnt suppliers never got delay more then 5 to 7 days..can u please answer when it will be cleard?how many days more have to wait?and still I not able to call DHL from my registrd no.

Jan 10, 2020

Updated by DrSunny Rajput Today again I did follow up and reason is custom clearance people server is down today so may b tomorrow for sure it will be cleared.. just 2 days back when I called they said custom officer mostly are on training so getting delay... so same status24 to 48 hours have to wait again.