I had sent Personal gift items of total worth INR 20k to our friend in Calpe, Spain via the DHL. It reached ALICANTE –SPAIN customs on 26th Jul and the consignee received a phone call from Spain Customs to pay the duty. The consignee contacted us to find out if any payment was made from our side and due to the time difference between India and Spain it was late in the night and we checked with DHL on the details and responded to the consignee in the morning of 27th Jul. The Consignee was ready to pay the customs duty on the 27th but when she contacted the officials, the package was already sent out for return. The consignee had not confirmed that they would not pay the customs and the return was initiated without allowing some time to the
consignee.
The package is now stuck in Clearance event status since last 20 days and we are not getting any proper update on when we will receive the package. We are calling/ mailing DHL office multiple times daily but there is no progress. We keep getting email that this should be cleared in 2 working days but this has been happening since last 2 weeks.
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