DHL Express India — Packet harassment

Address:Flat A 304 , Building no 1 , EMpire ESTATE , sector 20 , kharghar . navi mumbai

Awb no [protected] .dhl wash there hands to get the packet clear from customs . if they do not have such experience why they too parcel at first place . i am ready to pay nominal Customs hire agent ( cha ) and what ever custom duty on my packet . but still dhl is not helping out .
they are asking me to hire cha .
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    801 A, Silver Utopia, 8th Floor, Cardinal Gracias Road, Chakala, Andheri (East), Mumbai, Maharashtra, India - 400099
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