DHL Express India — Parcel sent to Qatar

Address:

Sonajhuri palli, near kheya, Santiniketan

A parcel was sent on 28 November 2020 to Doha from Bolpur, Bengal. Expected date of delivery was given as 3rd December. But it didn't reach on 3rd and on complaint I was told it would be delivered within 48 hrs on priority and waybill number was changed.
Today is 6th and I am told parcel has gone to Germany and expected date of delivery is 13th December.
I would not have sent the parcel if I was told this earlier that it would reach on 13 December.
The article I am sending would not make any sense if it reaches on 13th December.
Full refund of Rs. 9700.00 should be made for not given the service.