| Address: | TMC 21 Sector 5 Reliance Green Jmnagar 361142 |
I have sent parcel containing Medicine/ Spectacle with Prescription/ Cash Memo through DHL Express, Jamnagar Gujarat by AWB [protected] on 3rd October 2020. I have furnished all necessary documentation requested by DHL and the US Customs rejected the parcel due to non-availability of Impact Resistance Certificate/ DFE/DEV/LST. This was demanded by DHL after reaching the parcel in USA on 21st October 2020. This was never informed while booking the parcel in Jamnagar.
Parcel was returned by AWB [protected] on 21st October. DHL insisted for Customs Duty payment on Indian Goods (Medicines & Spectacle) purchased in India after paying duties. I was refused to provide any contact of the dealing Customs office. I had to pay Rs 13145.82 towards Customs Duty after increasing Invoice Value of the goods with Indian Cash Memo (From Rs 16815 to Rs 20367) Additionally DHL also charged Rs 988 towards Warehouse/ Disbursement/ Taxes. I had to spend above expenses i.e, Rs 7190 and Rs 14125 only because of DHL not informing the requirement of the documentation at the first place. DHL alongwth Customs forced me to pay the duty on the Indian goods already purchased after paying duties at no fault of mine. Hence I may please be reimbursed the total sum spent by me by DHL Express.
Subir Kumar Chattopadhyay
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