This is regarding a health supplement natural balance chitosan bought on Ubuy. The cost of product was 1589rs and I paid extra of 1463rs for shipping charges from US to India.
At payment time and even on the Ubuy website they claim 3-6 or 5-9 maximum business days. The order was paid for on 5th July 2021, so I should have received this by 14th July 2021. On 15th July I get the first email from DHL stating the product will reach by 23rd July which is almost double the expected time frame which was paid for and the purpose paying extra for earlier delivery, lost. I uploaded kyc docs... The customer care mentioned the product will reach me withing 48hrs.
Suddenly a second mail for form 7 was sent later, which I filled and submitted .
Then a mail comes to me that I again have to pay 3000 rs on this product again for import duty charges, for a product not delivered on time which is a mistake o[censored]buy and their poor delivery carrier DHL EXPRESS.
The purpose of paying extra to get this product delivered on time has been lost and both DHL and Ubuy are not taking accountability for it and trying to extract more money when they haven't delivered the product paid for on time
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