DHL Express India — Regarding the manner of speaking of your employees

Address:

Hosur Road, Bangalore

Dear Sir / Madam,

I just received a call from Mr Avinash (12.10pm on 14th November 2020) from [protected] regarding the KYC documents for my shipent from Netherlands. WB:[protected].

I am a senior professor aged 60 years and he is 23 years old. He addresses to me as Nalini throughout the conversation and kept me waiting for more than 5 minutes on line when my correct KYC documents are already in DHL account.
This is not good manners at all and does not speak of any basic discipline. He can just say Ms or Mrs. It was disgusting to have a conversation with him. I hope that DHL will have and ensure minimum manners while speaking to the customers.
He should be warned.

TQ