I had ordered a shipment from Singapore. On arrival in Bangalore, DHL reached out to me asking me to complete the KYC and pay the tax/duty. I completed the KYC on their secure portal by providing the required documents. DHL approved the KYC documents and sent a mail regarding the same.
Today, the delivery agent came to my place to deliver the package. He delivered the package and asked me to write my Adhar number on some paper he had. I was uncomfortable giving him sensitive information and told him that I had already completed the KYC online and it was approved. I proceeded to show him the email. He refused to even look at it and demanded that I write my adhar or return the package. I asked him to call him superior - he did so and the "manager" told me that I will have to give him my adhar as well. This turned into an argument and he started yelling in front of my house and threatening that he would go to the police.
Eventually, this was resolved by him generating an OTP that I had to verify. But, not before he created a big scene in front of my house unnecessarily.
While I understand that he might have been trying to do his job, here are a few questions for DHL
- Why does a delivery agent need to take down sensitive information from us when all of the KYC is being processed online in a secure manner? As a company do you not understand that Adhar/PAN card is private information? How can you instruct your employees to force people to give it to them? And threaten them for not doing so?
- Your employees are far from polite. They were borderline harassing us for not giving them our "sensitive" information.
- Why did he not just generate an OTP to start with and forced us to provide something that was never needed in the first place? Was this information helpful? | 
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