DHL Express India — SEVERE PATIENT- Delay in receiving medicines

Dear Sir / Madam

I'm a VERY SEVERE PATIENT and I am undergoing complex treatment for bacterial overgrowth. I'm in wheelchair and bedbound.

I ordered some medicines
I'm writing to you regarding my antibiotic medicines which I ordered from Russia through DHL. I paid Rs 20, 000 for this.

My medicines arrived in Delhi Airport on 16 Dec. Till today- 27 Dec, DHL has not provided sufficient information on what is required to clear the medications. I have mailed them all my medical reports, all hospital reports, Invoice etc

I have called Call Center more than 20 times. No one gives clear information. I need those medicines urgently.

Please help me. DHL AWB [protected]

Kind regards
Gaurav
Noida