DHL Express India — Shipment delayed from 5 months AWB [protected]

Hi Team,
My AWB no. [protected]
How many months keep in Customs, almost 5 months(November 1st, 2020) the shipment arrived at Banglore. 3 months wasted due to DHL KYC process and I paid almost half cost of shipment to Customs charges for DHL KYC delay only.

On February 1 st I paid customs charges, still DHL is saying it is under customs only. At least one person in DHL don't have responsibility and accountability. DHL intensionally delayed the product and charge more duties and taking salaries from our charges. What DHL team is doing in office, simply saying "shipment is under process, we are raising to concern team to prioritise you shipment" for this sentence only your taking salaries. DHL eating CUSTOMERs money(our blood). I am really frustrating from 4 months due to DHL services.
Really DHL and DHL staff all are ###.

Thanks,
Madhu Molguri