Address: | Villa Z40, Villa Avenue, Golflinks city, Pandav Nagar, Ghaziabad, Uttar Pradesh, 201002 | Website: | www.dhl.com/en/express.html |
I am very much confused and frustrated with the kind of service dhl is providing to indian customers. My shipments with awb no [protected] and [protected] was to be delivered from shenzhen china to ghaziabad india.
All the items enclosed within were samples that were to be used for educational purposes.in case of awb no [protected] the cost of one item was just 2 $ that amounts to rs 144 in total on which dhl took 25.29 $ almost 12 times the cost of item to be delivered. Then i expected that everything would be handled by dhl, but then when the item came to customs i was notified that i has to pay an additional amount of rs 2181 which makes absolutely no sense by any indian custom standards and also included delay fee which was absolutely not present since i updated kyc details as soon as i was notified in both the cases. So, basically i am paying rs 4, 000 for an item to be delivered in india that has a cost of rs 140. This is absolutely absurd and fraudulent and after visiting my lawyer i have understood that this is not legal according to [section xvi. Machinery and mechanical appliances; electrical equipment and parts thereof; sound recorders and reproducers, television image and sound recorders and reproducers, and parts and accessories of such articles] chapter 85 which also applies for the awb no [protected] as well, for which am charged rs 4000 of customs. I was not supposed to be charged for items which were samples and even if i was supposed to be charged a custom charge how can that be 2000 rs on an item that costs 144 rs? After paying 2000rs already to dhl for shipping it.
I will be pursuing this on consumer court if my problems are not resolved and will publish a public youtube video soon on my channel to expose dhl fraudulent practice in india. Do not buy anything from dhl this company does not state anything before you order through it and then it holds your parcel for ransom. Was this information helpful? |
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