DHL Express India — unnecessary delays and process to get courier delivery

Address:

H-1 203 tamira niketan ii Sterlite, Thoothukudi, Tamil Nadu, 628002

I have sent courier from zambia contain used kitchen items and books etc. Dhl refresentative asked duties will be required. Then i have given declaration that it is for personal use and used items and not of commercial value. But then communication from him. Later on pooja pandire custom agent section told your courier need to be cleared under baggage. It will require custom clearance etc.
It's totally harassment of common people. First of all it has not guided by dhl which category, whose name etc to be booked. Second when its known that used items are shipped why duties asked. Whats the role of dhl team? Simply threaten in name of custom clearance? Ask additional charges for dhl inefficient working.
Need lesson to be taught to dhl not only collect huge money but deliver services efficiently
Awb no [protected].