Dhl India — DHL charging high amount of duty and rude customer care behaviour

Address:

Buena Vista Viman Nagar Pune

Dear Sir / Madam
This is regarding tracking no
AWB Number: [protected]/68037585
Its been three months and I did not get my parcel.
Cost of the shipment was 15, 000 India Rs and we had submitted all the bills.
All the items are for personal use still 21, 000 duty was charged which is unfair.
I had asked DHL about the detailed report explaining how such huge amount of discount is charged.
But I did not get any email regarding that.
The Customer executive Ruchita BOM13 who had called me has very rude behaviour.
She starts screaming and yelling at me when I ask her anything politely.
Its been three months and I did not get my parcel nor I got the message why incorrect duty is charged.
If my query is not solved the I will have to take legal help.
I will also show the recorded voice message which shows rude behaviour of DHL customer care.
Sandhya [protected] [protected]