DIMTS — misbehaviour of driver and conductor.

Address:

New Delhi, Delhi, 110045

Today, while returning to home I boarded a bus from Mayapuri with destination on bus being Manglapuri. Details of bus are:
Route: 911A (Azadpur Terminal - Manglapuri Terminal)
Regn Number: DL 1PD 3016
Depot: Dichau Kalan
Location: Dabri Mor
Time: 7 o'clock

INCIDENT:
IT WAS NOT THE FIRST TIME THIS DRIVER IS ERRING. Several times I have complained about him but no strict action has been taken. NOW IT'S HIGH TIME AND I DEMAND A STRICT ACTION AGAINST HIM.
when I asked the driver to stop the bus on RAGHU NAGAR bus stop he denied to stop there. I said that it is a recognized stand as per RTI and your portal also shows the same. He simply denied all facts, then I requested the conductor to show the BUS STOP LIST he said that DEPOT MANAGER hasn't given him any list. Then they both asked me that who I am, when I replied them that I am a college student, they started abusing me and also told me that I can't do anything against them and they can harm me in several ways.
I, therefore, request the authority to take strict action as he has been counselled many a times and he tried to violate my rights and has tried to harass me mentally.