Dineout — 25% discount on hotel bill not received

Address:	Noida
Website:	www.dineout.co.in

We celebrated a birthday at Myra, Ramada, Udaipur on 7 November booking a table for 15 through the Dineout app. As a Dineout passport holder, a 25% discount was offered by Dineout on the bill.

When we paid through the Dineout app the full amount of INR 20000 was debited. The manager informed us that Dineout would credit 25% to our account shortly. The rebate credit was not received 24 hours later so we contacted Dineout. Their customer care accepted the mistake and promised to refund 25%. Then we received an email saying the issue was resolved when it was not. Next, an email stated that we had opted for buffet 1+1 which was unheard of till that moment! Obviously, we could not have opted for it.

To date, the 25% is not refunded.