Dineout — Amount to be reverse to my bank account

While adding amount to My cash, it was showing the amount after expiry, will credit to the same bank amount from where it was added, after that when I am asking about this, they didn't repond correctly, even now after expiry what will happen to the amount added, they did not mentioned, just they have mentioned will expire in 1 year,
My cash is about to expire in 6 days, before that kindly reverse the amount to my bank account