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Dineout — dineout - promocash not given to customer

Iam a dine out member on online web site. My mobile doesnt support dineout. Spoke to anurag and he told me i will give the promocash online so that u can use it. I got the promocash online but unable to use it. When spoke to them they are now telling it should be used on mobile app which was not told to me.
My 211rs as promocash is now waste and im at a loss wherein i didnt get my promocash which when we booked online through website it showed it is credited. Nowhere while booking it gave message that we cant use it online
Spoke to anurag and oman and they both are so arrogant to customer pligth and for 211rs they are talking about policies and procedure.
Wasted 3 hours on phone they dont connect to their manager and not helping the customer.
Please help and call me on my number [protected]. Need response as i have been harassed mentally for 3 hours.
Updated by Nitin.Tintin Aug 25, 2019
Waiting for resolution soon, Please do help the commonman as our hard earned money is taken by the dineout company..!!!
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    Old vasavinagar, Tirumalagiri, Andhra Pradesh

    Complaint categoryCategory: Food
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