Dineout — Refund for wrong payment made

Dineout — Refund for the wrong payment done
I raised a complaint for refund of a wrong payment done by me for another restaurant (Ticket No. 690019) and it has been over 5 days now and still no positive reply. I have already shared the invoice and proof of payment and whenever I call the customer care they say it would be done on priority in 24 hours and still no luck
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