[Resolved]  Dish TV — Recharge not credited to my account.

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New Delhi, Delhi

I recharged my HD DISH TV account on 1st April, 2014 using my net banking account for Rs. 300.00. I received a confirmation message from Dish TV that the recharge is successful and have received a confirmation email (see below) from their payment gateway, Rechargeitnow.com. However, for some reason, the recharge amount was never credited to my Dish TV account. I called their customer support and they say that they not received the recharge amount. Then, they ask me to contact via email. Since, the last days, I have written several emails, but all I get is an automated message. This is really frustrating. I want my money now. I would request the general public to avoid Dish TV for their poor service and for no concern for their viewers. They are the WORST!!! ********************************** From: rechargeitnow.com <[protected]@rechargeitnow.net> Date: Tue, Apr 1, 2014 at 2:58 AM Subject: RechargeItNow - Recharge Success - RI[protected]_[protected] To: [protected]@gmail.com Dear Customer, Thank you for using www.dishtv.in to recharge your dishtv. We confirm that your recharge request has been successfully processed. Your transaction details are as follows: trans ID: RI[protected] v.c no: [protected] amount: 300 date-time:[protected]:58 AM status: recharge successful Please note this request has been processed by RechargeItNow.com. For recharge related issue, you may click “Support” button on http://www.RechargeItNow.com/support.jsp and log your support ticket. In case there is a failure during recharge for some reason, your payment deducted will be refunded back to the same account on reconciliation. In such cases, bank would normally take up to 7 days to credit the balance to your account, a mail confirmation will be sent to you when a refund is initiated. Your credentials for access are: user ID: [protected]@gmail.com password: [protected] For any other query you may contact Dish TV Support Directly from your mobile. Thanks Again Wish you happy recharging. Team RechargeItNow.com