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[Resolved]  DishTV — for deactivation of music active on my vc

Sir, myself tapos kumar mon and i am very sad that i can't delete or remove music active pack form my cart. I have tried to contact you by waiting mor than 50 minutes over phone call but fail. My vc number is [protected] and registered mobile number is end of xxxx713347 and in this regards i have mailed you with details. Please remove this pack and help me as soon as possible..
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May 23, 2020
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2020
DishTV Customer Care's response Dear Tapos,

We regret the inconvenience caused to you. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Verified Support
Apr 16, 2020
DishTV Customer Care's response Dear Tapos,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV
Complaint comments 
4 Comments

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Comments

Why is there the lock-in period for the channels or services (30 days minimum) however it is nowhere mentioned in the TRAI guidelines for such type of lock-in by any service provider. Competitively, the other service providers (Airtel / Tata Sky / D2H) are not levying such type of obstacles. That is why their customer base is greater.
Reply
DishTV Customer Care's response, Apr 8, 2020
Verified Support
Dear Customer (shailashu),

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV
Sir,
I am consumer of DishTV for more than last ten years.
I am able to see all channels except DD National.
However, I am not able to find channel no. 193 or channel no. 4030 on my dishtv connection.
I tried to contact dishtv, however they are non-responsive.
Please let me know whether I need to pay extra for viewing DD national.
Reply
DishTV Customer Care's response, Apr 8, 2020
Verified Support
Dear Customer (59925),

We would like to inform you that if your account is in active status and you are still not able to see DD National channel, kindly give a missed call on 1800-270-2102 to refresh your account. Ensure that your STB is SWITCHED ON - on channel 96 for updation.

Regards,
Online Team
DishTV
Dear dish tv my dd nation is avialable but i cant watch any show on it. On my mobile app it is working fine. Please reslove it
Reply
DishTV Customer Care's response, Apr 8, 2020
Verified Support
Dear Mukund,

We would like to inform you that if your account is in active status and you are still not able to see DD National channel, kindly give a missed call on 1800-270-2102 to refresh your account. Ensure that your STB is SWITCHED ON - on channel 96 for updation.

Regards,
Online Team
DishTV
I'm not able to see the channel no. 193 on my channel list which is showing DD national.
Reply
DishTV Customer Care's response, Apr 8, 2020
Verified Support
Dear Niketan,

We would like to inform you that if your account is in active status and you are still not able to see DD National channel, kindly give a missed call on 1800-270-2102 to refresh your account. Ensure that your STB is SWITCHED ON - on channel 96 for updation.

Regards,
Online Team
DishTV

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