[Resolved] DishTV — Recharged online with debit card through paytm wallet Rs.3240 but did not receive balance

bijuprasad

from Mumbai, Maharashtra

Address:	389001
Website:	www.dishtv.in

Recharged online with debit card through paytm wallet Rs.3240 on 17.12.2016 but even after 3 days i.e. after passing of 64 hours did not receive balance confirmation from dish tv.

According to paytm they have transfered fund to dish tv.

My vc no is. [protected].
Sms Received from Axis Bank for payment:

Your a/c 554956 is debited INR 1859.00 on[protected]:00:19 A/c Bal is INR 27439.44 Info: PUR/Aadhaar Retailing Ltd/GODHRA//Seq No[protected]

Sms received from paytm:

You have made a payment of Rs. 3240.00 at Dish Infra for Order Id PTM-3696197. Contact paytm.com/care for any issues.

Kindly help as today is my switch of date of connection. Even before recharge of 3 days prior to switch off date my connection is about to get switch off.

Please help

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Jan 22, 2017

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2016

DishTV Customer Care's response Dear bijuprasad

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Dec 22, 2016

DishTV Customer Care's response Dear bijuprasad

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.
Please feel free to give us your feedback at [protected]@dishtv.in.
Have a nice day.

Regards,
Online Team
DishTV