Dishtv — with information dish tv service provider added new channels
F-15, Upper Ground Floor,, Milap Nagar,, Uttam Nagar, New Delhi, Delhi, India
Asashish.verma9213 on Feb 24, 2020
I have a dish tv connection with registered no.[protected].
Today i. E. 23.02.2020 mid night 12.00 my above mentioned v. C number has been switch off without assigning any reason. When i login dish tv app i found some new hd channels added in my connection those connection not added by me. Dish tv service provider added such channels without my permission and deducted my amount. Today on 24.02.2020 i had called to the customer care number [protected] for three times and talk with ms. Swati, ms. Rashmita. They continued denied to refund my amount.
What is the reason that the service provider add the channels without intimating the customer and increase the price of the channel without publishing in the news papers as well as not informed to the customer.
You are requested to kindly take necessary action to dish tv service provider and refund my deducted amount.
Ashish kumar verma
[Feb 24, 2020] DishTV customer support has been notified about the posted complaint.
Verified SupportDishTV Customer Care's response, Feb 24, 2020
Hope you are doing good.
Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest.
Verified SupportDishTV Customer Care's response, Feb 25, 2020
As per our telephonic conversation on [protected], all relevant information regarding package and billing related issue have been shared with you. Moreover, we have removed your RMN from our Promotional Calling list. Feel free to contact us if you need any assistance in the future.
Verified SupportDishTV Customer Care's response, Feb 26, 2020
We have re-escalated your concern to our team. Request your patience in the interim.
Verified SupportDishTV Customer Care's response, Feb 27, 2020
We would like to inform you that Ten 3 HD was activated on 14th July 2019 through IVR on VC [protected]. Moreover, other channels like Colors HD, SET HD, Star Plus HD, and Zee TV HD has been activated on SD to HD migration process as per system on 31st July 2019. These channels migration will be for limited subscriber-only with no price change and the same has been communicated with you through SMS on RMN.
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