Ditto TV — Debited money from wallet without informing. after asking no one is replying from more than 15 days.

Address:	Mumbai City, Maharashtra, 400013
Website:	www.dittotv.com

Dear sir,
Please see below detailed mail communication for you reference.

Dear Sujay,
We are extremely sorry for the inconvenience caused to you. We are still working on the issue & will surely come back to you with the solution at the earliest.
If any other queries arise, please feel free to contact us at any time at [protected]@dittotv.com!

Thank you for contacting [protected]@dittotv.com
Regards,
Ditto Support

From: Sujay Khoraskar [mailto:[protected]@gmail.com]
Sent: 23 January 2017 19:54
To: Support Dittotv
Cc: [protected]@gmail.com
Subject: RE: RE: Done harassment from Ditto TV

Sir/MA'AM
Did you ever conducted a session session on feedback from your customer on your service and support . At the end you will find that none of your Customer is happy with you.
Are you ever noticed such a bad service provider you are?
Very very shameless company.
After replying you a lot of time you came with no solution. Such a Shame?
I am tired mailing you. I will put all this conversation on social media in next 3 days if you won't solve my problem. I am not demanding any special things from you I am just asking for justice?

Never want to be your customer.
Regards,
Sujay Khoraskar
[protected]

On 21-Jan-2017 4:28 PM, "dittotv" wrote:
Dear Sujay,

We are extremely sorry for the inconvenience caused to you. We are still working on the issue & will surely come back to you with the solution at the earliest.

If any other queries arise, please feel free to contact us at any time at [protected]@dittotv.com!

Thank you for contacting [protected]@dittotv.com
Regards,
Ditto Support

From: Sujay Khoraskar [mailto:[protected]@gmail.com]
Sent: 20 January 2017 16:27
To: dittotv
Subject: Re: RE: Done harassment from Ditto TV

Dear Sir/Madam,
I am being bored by writing mails to you.
Please think at least once what service you are providing???
I am really not at all interested in your service.
Kindly request you please refund all my money and close my account and inform me about it as soon as possible.

Very disappointing behavior observed from your side. Such a poor service provider you are.


Regards,
Sujay Khoraskar

On Mon, Jan 16, 2017 at 7:04 PM, dittotv wrote:
Dear Sujay,

We are extremely sorry for the inconvenience caused to you. We are still working on the issue & will surely come back to you with the solution at the earliest.

If any other queries arise, please feel free to contact us at any time at [protected]@dittotv.com!

Thank you for contacting [protected]@dittotv.com
Regards,
Ditto Support

From: sujay khoraskar [mailto:[protected]@gmail.com]
Sent: 15 January 2017 19:23
To: 'dittotv'

Cc: [protected]@gmail.com
Subject: RE: RE: Done harassment from Ditto TV
Importance: High

Dear Sir/Madam,
I am seeing your enthusiastic support regarding my issue. Very thank you for the same.
This mail is for gentle reminder purpose. Now I deeply feel why I was connected with you???
No one not taken a hardship to call me from last 2 weeks. Why? This is you called customer support???
Please resolve my issue urgently and give me my refund.

Your unsatisfied customer
Sujay Khoraskar
[protected]

From: dittotv [mailto:[protected]@dittotv.com]
Sent: Wednesday, January 11, 2017 4:40 PM
To: 'Sujay Khoraskar'
Subject: RE: RE: Done harassment from Ditto TV

Dear Sujay,

We are extremely sorry for the inconvenience caused to you. We are still working on the issue & will surely come back to you with the solution at the earliest.

If any other queries arise, please feel free to contact us at any time at [protected]@dittotv.com!

Thank you for contacting [protected]@dittotv.com
Regards,
Ditto Support

From: Sujay Khoraskar [mailto:[protected]@gmail.com]
Sent: 10 January 2017 14:06
To: dittotv
Subject: Re: RE: Done harassment from Ditto TV

Dear Sir/madam
It has been two days passed i raised a issue, still i have not received any call from your side.
Till date my issue is not solved.what is your standard timing for tackle any issue?
Waiting for your positive reply.


Thank you.
Sujay Khoraskar
[protected]

On Mon, Jan 9, 2017 at 5:35 PM, dittotv wrote:
Dear Sujay,

We are extremely sorry for the inconvenience caused to you. We are working on the issue & will surely come back to you with the solution at the earliest.

If any other queries arise, please feel free to contact us at any time at [protected]@dittotv.com!

Thank you for contacting [protected]@dittotv.com
Regards,
Ditto Support

From: sujay khoraskar [mailto:[protected]@gmail.com]
Sent: 08 January 2017 21:37
To: 'Support Dittotv'
Cc: [protected]@gmail.com
Subject: RE: RE: Done harassment from Ditto TV
Importance: High

Dear Sir/Madam,
Please see attached images for subscription made by ditto TV. It is automatically subscribed up to the month of APR-17. Who given approval for subscription??
if I already told you very clearly no deduction will not be made until February month end, but still you subscribed the pack.
I need full refund up to February month. Only current month will be get charged for which I already paid. From next month I will not be your customer.
I will not reply to any of your auto reply mails. If you have any query please call me freely.

Thank you for your lack of support.

Regards,
Sujay Khoraskar
[protected]

From: Sujay Khoraskar [mailto:[protected]@gmail.com]
Sent: Tuesday, December 27, 2016 7:39 PM
To: Support Dittotv
Cc: [protected]@gmail.com
Subject: Fwd: RE: Done harassment from Ditto TV

Dear Sir,
Thank you for interacting with us. One of your customer representative Mr. Sumit Patere talked with me very nicely.
Our intention is never get back the deducted money. We just want to know why Such thing happened, why Ditto TV missguided us.
So we cleare the thing happened and we are Happy with the pack what we received. So keep the pack until the february 17.
As discussed please don't call for the subscription plan until february.
Sorry for any hardship from my side. And Thank you for your immediate support.
This is what we really expect.


Best Regards,
Sujay Khoraskar


[protected] Forwarded message[protected]
From: "Jaya Khoraskar"
Date: 27-Dec-2016 7:24 PM
Subject: Fwd: RE: Done harassment from Ditto TV
To:
Cc:
[protected] Forwarded message[protected]
From: "dittotv"
Date: 27 Dec 2016 13:48
Subject: RE: Done harassment from Ditto TV
To: "Jaya Khoraskar"
Cc:
Dear Jaya,

We are extremely sorry for the inconvenience caused to you. We are working on the issue & will surely come back to you with the solution at the earliest.

If any other queries arise, please feel free to contact us at any time at [protected]@dittotv.com!

Thank you for contacting [protected]@dittotv.com
Regards,
Ditto Support

From: Jaya Khoraskar [mailto:[protected]@gmail.com]
Sent: 27 December 2016 09:47
To: [protected]@dittotv.com
Cc: [protected]@gmail.com
Subject: Re: Done harassment from Ditto TV

Sir/Madam,
You taken the money and you are asking me for a proof?
See below details as per your auto reply mail.
1. Mobile Number:- [protected]
2. User id:- [protected]
3. Region:- Aurangabad, Maharashtra
4. Email ID: [protected]@gmail.com
5. Amount Paid: - 40
6. Mode of payment: - online
7. Application used :- Ditto TV app
8. Payment Proof:- ple*** see attachment
9. Error Details :- NA (case is of misguiding)
10. Screen shot of the Error :-
On Dec 26, 2016 10:09 PM, "Jaya Khoraskar" wrote:
Sir/Madam,
You are not able to gain any respect from any of your customers as you are bluffing with your customers.
It is found that you misguided me for the subscription and and taken money from my wallet by telling me no money will be get deducted?
Such a shameless company? With lack of customer support?
I am warning you if you will not solve my problem with kindness, I will go to court against you. I am very disappointed from Ditto TV it is second time I am asking for help for a different reason.
If you have any self respect call me urgently. And sorry for any hardship.
Expecting positive response.

Your unsatisfied customer,
Jaya Khoraskar
[protected]/[protected]