Ditto TV — Problem with platinum subscription

Address:	Mumbai City, Maharashtra
Website:	www.dittotv.com

As I wanted to see the recorded episodes of Zee Bangla SaReGaMaPa for the last month, that is December 2015, I tried to sign up to avail the free 2-day trial offer of ditto tv from my iPhone, iPad and also my LG smart TV. However, each time I tried to do it, it was taking me to the monthly schemes like Platinum, Silver, Gold etc. Now that I was unable to find out the link for free trial, I decided to go for a 30-day subscription fro 9.99GBP which is the platinum plan.and accordingly tried to make an in-app purchase from my apple device. Each time I made a payment by clicking on the Platinum plan subscription, it asked for a confirmation whether I want to buy all Live TV for 4.99 GBP(Gold package) and as a result I could not proceed further. I contacted customer care and they asked me to write to the technical team at this e-mail address. So, I would need help on two things. 1. How I can sign up for a free trial for 2 days and how I can access the shows during free trial. 2. How I can purchase a platinum plan without any fraud(as the ditto-tv website's complaints page is loaded with such complaints on frauds) and view all recorded episodes successfully for different channels(I see some complaints on that as well where the money was debited but no links for the recorded episodes were available). Hope to hear from soon.