SIDDHARTH KESARWANI, a resident of Prayagraj, Uttar Pradesh, wish to file a complaint against Domino’s Pizza for deficiency in service and negligence.
On [[protected]], I placed an order through the Domino’s mobile application from my residence in Prayagraj. However, due to a technical glitch in the application, my delivery address was incorrectly changed to Haridwar without my knowledge or consent.
Despite my actual location being Prayagraj, the application later showed that the order had been successfully delivered in Haridwar. I did not receive the order, nor was I present in Haridwar at the time. This raises serious concerns about how and to whom the order was delivered.
I immediately contacted customer support, but no satisfactory resolution or refund has been provided so far. This incident has caused me financial loss, inconvenience, and mental distress.
Therefore, I request the Hon’ble Commission to:
1. Direct Domino’s to refund the full amount of the order.
2. Provide compensation for the inconvenience and mental harassment caused.
3. Take appropriate action against such negligent service and ensure corrective measures to prevent recurrence.
I hope the Hon’ble Commission will take necessary action and provide justice at the earliest.
Thanking You,
Siddharth Kesarwani
945, Malviya Nagar Prayagraj, Uttar Pradesh
[protected]
[protected]@gmail.com
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