Domino's Pizza Complaints & Reviews

I have ordered two pizzas from domino's through zomato at 9:50 and didn't got those pizzas till now. I have called dominos so many times that my order is not delivered and they asked me to wait and wait and wait. And its about 3 hours that i am still waiting and all the telephone services are closed now. I have paid through paytm while ordering. My order number was 391, krishna nagar store, delhi. It was the worst service as my order is still not delivered although the dominos promises 30 mints delivery and after 3 hours i didn't got my order. And i have lost all hopes that my order will be delivered so, i not only want my refund but also i want domino's to give me concession on future orders due to all the inconveniences i faced and still facing.

I have ordered pizza with online payment via paytm, my order was not confirmed by the restraunt then they cancelled my order after that my amount with rupees 800 was deducted then they say your amount was refunded after 24 hour. what the hell they are doing .if you are not able to get the order so why you accept the payment very bad experience .worst service.

I had placed an ordered on 18th march against which refund was pending as the order was delivered late.
On another order dated 05th april, the refund was pending too.
The first refund is pending since month.
I tried calling the helpline but they could not provide a satisfactory answer.
The helpline number provided is not connecting for the last 5 days.

Had ordered domino's via app. Order no 537. Dated 21st march amt 529/.
Order was cancelled by the store since it went to some other location (Automatically). Hence the store manager had called and informed that he is cancelling the order and refund would happen in 7 working days. However till date didn't received the same. Had contacted the customer care but not getting any proper response

I gave order of indian tandoori paneer pizza (regular size) and a pepsi at 21.33 on dated 13.04.19.
But it was delivered at 22.26 on date 13.04.19.
As it is clear that this delivery was late as it should be within 30 min.
I didn't get any money refund from dominos.
I paid the amount of 386 rs from my paytm account.
Address of domino s:---
Domino's Restaurant Address

PAHARGANJ
Khasra No. 915/710 and 711, Plot No. 8, Block No. 8, Desh Bandhu Gupta Road, Paharganj, New Delhi-110055Phone no-[protected]
Ph: [protected]

Hi,
I ordered for Dominos Pizza African Peri Peri Chicken at M-83. M-Block Market GK-2, New Delhi with the State Code 07. My Invoice Number is 65761/19/3900. Order 232 4/13/2019 at 7:34PM . Server : Komal. I tried calling in their nos.telephone nos.[protected]/47525700, but none picks the call.

I paid for 2 Med BU AFRCN PP CHK and was delivered vegetarian with applicable GST totalling Rs. 835.80/-

Kindly refund the balance amount of the two pizzas to me as I was delivered vegetarian instead of non-vegetarian. This is really a sorry state of affairs with an organization of your category in the subsequent week this is my second complaint. Kindly respond. Have given the two attachments. Invoice and the Pizza Delivered packet.

Regards,
Sabina Haque
+91 [protected]

I have recently placed an order for rs.372 with dominoes on 10th april 2019 at 8:55 pm and the order delivered to me at 9:55, exactly 60 minutes after the order was placed.

I lodged a compliant with dominos #8978011 at the same time. They said that a call back will be arranged within 24 hrs and the matter will resolved. I havent got the call back since today, 12th april 2:55 pm.

I have been trying to call the store but there number do not exist. I have called the customer care 3 times and got the same reply that we are unable to reach to the store so we will arrange a call back within 10 minutes, but not sure when will there 10 minutes get over.

Dominos, if you can not full fill the order within 30 minutes, do not make false claims.

I placed my order through swiggy app on 10 th april from kudghat... After 15 mins i received a call from your end and told that the order has been cancelled due to the distance and rs 1322 will be refunded by 48 hours... But then i checked the app once again today where it was mentioned that my order has been delivered... Swiggy told me that dominos handle their orders by their own... So now after 48 hours i am asking you to refund my money as you promised before...

Hi team,

Yesterday i have places my order but have not received yet. On your official app it is showing delivered.
I call customer care 5 times but every time they could not find the correct status and drooped my call.

I am following the process because i want to take this in consumer court as this is totally not acceptable from food supplier that they are not having any proper contact for their customer.
Ruining a largest food chain but concerns about customer.

This is fraud case where dominoes is making money without delivering the product.

Thanks,
Rajeev

Hello
I have ordered 1barbeque chicken pizza and 2white pastas.
But pasta's quality didn't matched up to the expectation.
Even having a conversation with branch manager on this. There is no efforts taken on it.
Pizza at bytco point, nashik, maharashtra, is never as per the expectations.
Highly disappointed with the quality of pasta and also with the service.

Dominos app take order after identifying location, taking payment prior, giving GUARANTEED delivery in a single moment.After few minutes outlet calls, denied to deliver order, giving false info about delivery.No answer from customer service, they gave only apology. In the end no pizza, T&C'S of Dominos went into hell, advance payment still with them and they will keep until 7 working days.

Hi,
I have ordered pizza from zomato and i have made the payment by Phonepe directly but due to some location error dominos from CP said that we are cancelling your order and you will get refund within 7 working days, BUT TILL NOW TODAY IS 10TH APRIL 2019 I HAVE NOT GOT MY REFUND AMOUNT AND THE MANAGER FROM DOMINOS SITING IN CP MAKING FAKE COMMITMENTS ALWAYS THAT YOU WILL GET AFTER 5 DAYS AND SO ON, REALLY FED UP WITH THIS AND WOULD NEVER GO WITH DOMINOS NOW AS THE SERVICES ARE SO POOR AND EVERY COMMITMENT MADE BY THEM IS TOTALLY FALSE. the manager sitting in CP ALWAYS SAYS THAT UR AMOUNT IS INITIATED FROM US BUT TILL TODAY I HAVEN'T GOT MY MONEY BACK . PATHETIC
###
EXPERIENCE :(

Dear team:
This is my 3rd complaint regarding the pizza from last 2 month im your regular customer which u can check with my no. ([protected] / [protected])
Yesterday i have order a pizza cheese & barbecue along with cheese burst which i told on phone 3 to 4 time i need cheese burst at your chetna college bandra (Mumbai) outlet.
I have collected from the outlet at the counter i opened the pizza box and again ask the cashier is this with cheese burst she replied yes sir. After taking the pizza home to eat i was very surprise there was no cheese in it the pizza was complete dry and was fully burned (Jala hua tha pizza) attaching you the pic please take this matter seriously we are paying money you people are not giving us free i want your head to call me regarding this last time one person called me and gave this no. And told me whenever u want to order pizza just call me but it was a stupidity from your side to close the matter know i need a head call from your side

Dear sir/Mam
With due respect, I ordered pizza at 05:45 pm on 8th April 2019.And I got pizza at 07:10 pm 8th April 2019.80 minutes after order placed.when talked to manager Mr. Vivek chauhan he talked rudely and said delivery boy to return pizza instead of giving free pizza..but I paid for the pizza.now I want free pizza as the rule is rule. instead of free pizza dominos staff behaviour was very very rude... after complaint at dominos they have not taken any strict action..

Gorakhpur medical road dominos pizza centre
Uttar Pradesh.

Dont make fool of customers.

Thanks & regards
Saurabh Vishwakarma
[protected]
[protected]@gmail.com

I have placed orders on 4th January 2019 and 20th March 2019. Both the orders were canceled by Dominos Pizza on the grounds of “Out of delivery area.” I had made payment for both the orders using my debit card. Their refund policy says that refund will be done within 7-10 business days. Today is 8th of April 2019 and I have still not received refunds for both the orders. I’ve been trying to contact them and get a status for the refunds but the only answer I get is “you will get a call back, sir.” Haven’t received a call back from them even once and I also haven’t received refunds for either of the two orders.

Dear team,

I placed an order with domino's and made an online payment towards the same.

My order number is order no 59
Date of order[protected]

Case raised[protected]
Case id: 3848121

I just got one call saying my case is registered and they shall provide a proper resolution for the same. However despite multiple follow ups there is no response from domino's pizza

Domino's Pizza — refund of the failed order
S Pandey on MArch 24 7, 2019
Sir, I just ordered a pizza from domino's app. After a few minutes it showed that the order has failed and there is no sign of refund. Rupees 1331 has been deducted from my account. I am really worried about it. How do I go about with this? continous Follow up and raise concern immediately, every time 2 or 3 day refund to be in account.Till Date No action or refund . is this Domino's normal practice for digest customer money ?

Dear sir,
We have ordered pizza at domino's bharuch. Mode of order was online at 20:24 on 07 april 2019
We have made online payment to domino's pizza rs 541 for indi-tandoori paneer.
But said pizza was delivered to customer.

Order no was 215 and registered mobile no [protected].
Bank reference is given below.
Reference no. For transaction of rs. 541.0 from a/c ending 7538 to dominos on 07-apr-19 at 20:24 is igafwdyzi0.

Pizza not received.

Firstly i received my order late. And secondly the food was spoiled and broken from sides. Have been trying to contact dominos agents since the last 2 days. No response from their side. This is seriously not acceptable and please get back on my issue or i have to take some serious action. My reference number is 8924238. I have been trying to call them but none of them are responding to my complaint. What else can i do to highlight my problem. When the delivery agent arrived i told him that he was late and even he agreed that he was late. The food was over cooked as a result of which it was hardcore crispy and broke

I got my pizza 1 and half hour late. I called the customer care 15 times out of which 2 times they hung up and 1 was rude and i asked 5 times for supservisor they say he will call in 5 mins or 10- 15 mins its been 4 days yet no one has called and before hearing the query they say the amount will be refunded within 7-10 days but they are not giving proper solution. If this is how they are behaving being a customer care they should shut it down. They are just sitting to take the order if you say you want to complaint about it they will hang up on you or they will say the supervisor will call. Very pathetic service they are very rude. Because o[censored]s theh are getting our salary and still they behave like this. Dominoa please give training to your employees on how speak politely.